GETTING STARTED
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Use the guide below to connect your printer:
LAN Printers
USB Printers
Connecting to Power
Before connecting any of the cables, make sure that both the printer and computer are turned off.All cables connect on the rear side of the printer as shown:
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Use the guide below to learn about the parts and buttons:
FAQs
Why is my printer not printing?
First, check all cables connect on the rear side of the printer as shown:
Then, check if an error light is displaying. Once identified, find the relevant guide or FAQ to help resolve your issue.
Help, my printer is jammed!
- Make sure the printer is turned off.
- Plug in the screw driver into the hole next to where it says “JAM” on the cover-open button. Then turn screw with drivers to a direction until paper is released from the cutter.
How do I clean my printer?
Before you start:
- Make sure to turn the printer power off prior to cleaning. As the print head gets very hot during printing,it is recommended you wait 10 minutes after powering off before you clean.
- When cleaning the print head, take care not to touch the heated portion of the print head. It is important the print head should not become scratched or damamged in any way.
- Use an applicator swab moistened with an alcohol solution to clean the print head and remove any dust.
- After cleaning, allow a few minutes for the printer to dry.
- Insert paper roll into the printer and close the printer cover. See 'Changing Receipts' for more details if needed.
What does this light mean?
Hopefully this guide can help you understand what the various status lights indicate.